Privacy Policy

1. Scope

This Privacy Policy applies to personal information processed by DocuSend ("DocuSend," "we," "us," or "our") through our websites, SaaS platform, and related services (collectively, the "Service").

2. Information We Collect

We collect information directly from you, automatically through your use of the Service, and from third-party sources.

Information you provide

• Account details, such as name, email address, and organization information.
• Profile information and preferences.
• Billing details and transaction records (processed by payment providers).
• Support requests and communications with us.
• Content and documents uploaded to the Service.

Information collected automatically

• Device, browser, and operating system details.
• IP address, approximate location, and time zone.
• Usage data, logs, and analytics events.
• Session identifiers, cookies, and similar technologies.

Information from third parties

• Authentication providers and SSO partners.
• Payment processors and fraud-prevention services.
• Integrations you connect to the Service.

3. How We Use Information

• Provide, operate, maintain, and secure the Service.
• Create and manage accounts and organization workspaces.
• Process payments, subscriptions, and invoicing.
• Respond to support requests and communicate service-related updates.
• Monitor performance, detect incidents, and prevent fraud or abuse.
• Improve product features, reliability, and user experience.
• Comply with legal obligations and enforce our legal terms.

4. Legal Bases for Processing (EEA/UK)

Where required by applicable law, we rely on one or more of the following legal bases:

• Performance of a contract with you.
• Legitimate interests (such as security and product improvement).
• Compliance with legal obligations.
• Consent, where required and obtained.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to authenticate users, remember preferences, measure performance, and improve the Service.

• Essential cookies required for core Service functionality.
• Analytics cookies to understand usage and performance trends.
• Preference cookies to store your selected settings.

You can control cookies through browser settings. Disabling certain cookies may impact Service functionality.

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers and subprocessors that help us operate the Service (for example, hosting, analytics, payment processing, customer support).
• Integrations and third-party services you authorize.
• Business transfers, such as mergers, acquisitions, or asset sales.
• Legal and compliance purposes, including to respond to lawful requests.
• Protection of rights, safety, and security of DocuSend and others.

7. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on data type, account status, and legal requirements.

8. Data Security

We implement technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate transfer mechanisms and safeguards for cross-border data transfers.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal information in certain circumstances.
• Restriction or objection to certain processing.
• Data portability for information you provided to us.
• Withdrawal of consent where processing is based on consent.

You can submit requests using the contact information below. We may need to verify your identity before fulfilling requests.

11. California Privacy Notice

If you are a California resident, you may have additional rights under California law, including rights to know, delete, and correct personal information, and to opt out of certain sharing for targeted advertising. We do not sell personal information.

12. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by email. The "Effective Date" above indicates when this Privacy Policy was last updated.

14. Contact Us

For privacy questions or requests, contact us at privacy@docusend.com.